Your returned items will be inspected upon arrival before your refund is processed. Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new sealed not open, unused and complete. Used items must not have any additional signs of use or damage if so there will be 30% of the total amount you paid. If you return items in which you've saved personal information, such as laptops, cameras or other electronic devices, you must erase this information completely before sending the product back to the Seller. Refunds Where you're cancelling your purchase within the first 14 days from the day you receive, or a third party indicated by you (other than the carrier), receives the last goods ordered by you (if delivered separately), and there's been no error on the Seller's part, the Seller will refund the cost of the item and the cost of sending the item to you as follows: where you're returning an item that was part of a larger order, the Seller will refund the per-item charge for delivery where you are returning an entire order, the Seller will refund the applicable per-item delivery charges and the pre-delivery charge Sellers are only required to refund standard postage charges corresponding to the least expensive type of delivery offered by them where your Seller collects an item from you, the Seller will have the right to recover the standard costs of collection from you, and if you use a personalised pre-paid return label, the Seller is entitled to deduct the return postage from your overall refund.. Please note that, with respect to returns initiated during the first 14 days from the day of delivery, Sellers aren't required to refund the cost of gift-wrapping, returning the item to the Seller, and other services provided to you in connection with your purchase unless you return the item to the Seller because of an error on the Seller's part or because it's defective. Where you're cancelling your purchase between 14 and 30 days after delivery and there's been no error on the Seller's part, the Seller is only required to refund the cost of the item. Please note that Sellers aren't required to refund the cost of gift-wrapping or other services provided to you in connection with your purchase. If you use a personalised pre-paid return label, the Seller will be entitled to deduct the return postage from your overall refund. When you purchase an item from a Seller, Ebay.co.uk Marketplace charges your credit card and passes on payment, less a commission, to your Seller. For you to secure a refund equivalent to your initial purchase price and delivery costs, your Seller must request a refund via Ebay.co.uk Marketplace. In any case where a refund is necessary, such as when your Seller is out of stock and can't dispatch, or when you return an item, it's the Seller's responsibility to request that refund. We provide Sellers with instructions on how to create refunds. Sellers may issue full or partial refunds for an order as described on this page. Sellers can't charge a restocking fee during the initial returns period or if a product is returned because it's faulty. Refunds are typically processed by eBay.co.uk Marketplace within 1 week of the Seller's request. The funds will be deposited back in your debit/credit card account and Ebay.co.uk will send you confirmation of the refund via e-mail.